QC Support Ticket
Run a complete customer support desk from Joomla—on the web and by email.
Give customers a customizable support portal, give agents a secured frontend queue, route tickets through departments, manage replies and attachments, and turn department mailboxes into tickets without exposing Joomla backend access.
What it does
QC Support Ticket gives Joomla sites a complete support-desk workflow for registered customers, verified guests, frontend agents, and administrators. Customers can create and follow tickets, attach files, reply securely, and see current status. Agents work only within their permitted departments and can reply, add internal notes, use canned responses, change priorities and statuses, assign work, close tickets, and reopen tickets from the frontend Agent Queue. Administrators control departments, categories, fields, notifications, reports, and the complete customer and agent presentation without editing CSS or code.Max adds inbound email mailboxes that create tickets from ordinary messages, absorb authorized replies into existing tickets, import safe attachments, route each mailbox to a department, support authorized agent commands, and send template-based confirmations. Ticket relationships, merge and split tools, advanced performance reporting, and scheduled executive or agent reports are included without restoring the retired SLA, automation, API, or webhook systems.
QC Support Ticket - Basic
A complete free production help desk with unlimited customers, tickets, replies, and history. Includes three frontend agents, three departments, ten categories, protected website attachments, assignments, statuses, priorities, search, filtering, professional built-in notification emails, and complete frontend design and text controls.
Free- 1 domain
- Standard support
- Lifetime access
- Free Basic plan plus a 3-day Max trial
- One licensed production domain
- Three frontend agents
- Three departments
- Ten categories
- Unlimited customers, tickets, replies, and history
- Protected website attachments
- Assignments, priorities, statuses, search, filtering, and pagination
- Professional built-in notification emails
- Complete frontend design and text controls
QC Support Ticket - Pro
Everyday support-desk productivity for growing Joomla sites. Adds up to ten agents and departments, unlimited categories, ten custom fields, customizable HTML and department email templates, canned responses, signatures, internal notes, ticket labels, customer satisfaction, reminders, CSV export, and expanded reporting.
$9.99/year- 3 domains
- Standard support
- 1 year fixed-term license
- All Basic features
- Three licensed production domains
- Up to ten frontend agents
- Up to ten departments
- Unlimited categories
- Up to ten custom fields
- Fully customizable HTML and department-specific email templates
- Canned responses, agent signatures, internal notes, and ticket labels
- Customer satisfaction requests and reminders
- CSV export and expanded reporting
QC Support Ticket - Max
The complete QCST tier for organizations that want support to operate through the web and ordinary email. Adds unlimited agents, departments, categories, and custom fields; department inbound mailboxes; email-created tickets and replies; safe attachment importing; authorized email commands; ticket relationships, merge and split; advanced analytics; and scheduled reports.
$19.99/year- 5 domains
- Priority support
- 1 year fixed-term license
- All Pro features
- Five licensed production domains
- Unlimited agents, departments, categories, and custom fields
- Create new tickets from ordinary email messages
- Reply to existing tickets by email without plus-addressing
- Import safe email attachments into tickets
- Separate inbound mailbox routing by department
- Authorized agent email commands
- Ticket relationships, merging, and splitting
- Advanced analytics and scheduled executive or agent reports
QuantaCade All Access Pass
All current and future QuantaCade Joomla extensions, 5 domains, priority support, and Max-level access. Active plan subscribers will automatically receive a pro-rated discount towards the purchase of an All Access Pass for any unused portion of their extension licenses.
What should QuantaCade do next?
Share a practical need, useful workflow, creative concept, or something fun and cool that people would genuinely enjoy using. Selected contributors receive a $25 QuantaCade credit, access to relevant early builds, and two years of Max access if the resulting extension is released.
QC Digital Signature began with an idea and became a complete production extension. Yours could help shape what comes next.